Privacy Policy

Last Updated: December 2025

 

At Creative Muse Marketing, we believe in transparency and respecting your privacy. This policy explains how we collect, use and protect your personal information when you visit our website or work with us.

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Who We Are​

Creative Muse Marketing is a boutique marketing studio based in Opatija, Croatia. We specialize in helping health, lifestyle and creative businesses grow through authentic marketing and strategic brand development.

 

Contact Details:

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• Email: CreativeMuseHR@gmail.com

• Website: creativemuse.hr

• Location: Opatija, Croatia

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What Information We Collect

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Information You Give Us Directly​

When you reach out to us or work with us, we may collect:​

• Contact Information: Your name, email address, phone number and business details

• Project Information: Details about your business, services, goals and any other information you share during consultations

• Communication Records: Emails, messages and notes from our conversations

• Payment Information: Billing details for our services (processed through secure payment providers)

• Photography & Content: Images and materials you provide or we create during our work together

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Information We Collect Automatically​

When you visit our website, we may collect:

• Technical Information: Your IP address, browser type, device information

• Usage Data: Pages you visit, time spent on our site, how you found us

• Cookies: Small files that help our website function properly (see Cookie Policy below)

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Analytics

We use analytics tools (such as Google Analytics) to understand how visitors use our website. This helps us improve your experience. These tools collect information like page views, traffic sources and general location data.

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How We Use Your Information​

We use your information to:

• Provide Our Services: Deliver the marketing, design, photography and strategic work you've hired us for

• Communicate With You: Respond to inquiries, schedule meetings, provide updates on your projects

• Improve Our Work: Understand what's working and how we can serve you better

• Legal Compliance: Meet our legal obligations and protect our rights

• Marketing: With your consent, send you updates about our services and helpful content

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We will never sell your personal information to third parties. That's not who we are.

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Legal Basis for Processing (GDPR)​

Under GDPR, we process your data based on:

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• Contract Performance: When we need your information to deliver services you've hired us for

• Legitimate Interest: To improve our services and communicate about our business

• Consent: When you've given us permission (for example, to receive marketing emails)

• Legal Obligation: When required by law

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Who We Share Your Information With​

We work with trusted partners to deliver our services:

• Technology Providers: Website hosting, email services, project management tools

• Payment Processors: Secure platforms to handle billing and payments

• Analytics Services: Tools like Google Analytics to understand website performance

• Professional Services: Accountants, lawyers or consultants when necessary

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We only share what's necessary and ensure these partners protect your information.

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Client Work & Portfolio​

With your explicit permission, we may:

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• Share your business name and project details as case studies

• Display work we've created for you (photography, design, websites) in our portfolio

• Use testimonials you've provided

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We'll always ask first and respect your decision.

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International Transfers​

We're based in Croatia (EU), but some of our service providers are located outside the EU. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR.

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How Long We Keep Your Information​

We keep your personal information only as long as necessary:

• Active Client Information: For the duration of our working relationship plus 7 years (for accounting and legal purposes)

• Inquiry Information: Up to 2 years if we don't end up working together

• Marketing Consent: Until you unsubscribe or withdraw consent

• Website Analytics: Typically 26 months

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Your Rights​

Under GDPR, you have the right to:

• Access: Request a copy of the personal information we hold about you

• Correction: Ask us to correct inaccurate information

• Deletion: Request we delete your information (right to be forgotten)

• Restriction: Ask us to limit how we use your information

• Portability: Receive your data in a portable format

• Object: Object to certain types of processing

• Withdraw Consent: Stop receiving marketing communications anytime

 

To exercise any of these rights, email us at CreativeMuseHR@gmail.com. We'll respond within 30 days.

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Photography & Image Rights​

When we create photography for your business:​

• Ownership: Unless otherwise agreed, we own the final images.

• Usage Rights: We retain the right to use images in our portfolio with your permission

• Model Releases: We'll obtain necessary permissions for anyone appearing in photographs

• Your Images: If you provide images to us, you confirm you have the right to do so

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Cookie Policy​

Our website uses cookies to:​

• Essential Cookies: Make the website function properly (navigation, security)

• Analytics Cookies: Understand how visitors use our site

• Preference Cookies: Remember your choices

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You can control cookies through your browser settings. Disabling some cookies may affect website functionality.

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Security​​

We take protecting your information seriously:​

• Secure connections (SSL encryption) on our website

• Password-protected systems and encrypted storage

• Regular security updates

• Limited access to personal information (only team members who need it)

• Secure file transfer methods for sensitive materials

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While we do our best to protect your information, no system is 100% secure. We'll notify you promptly if we become aware of any security breach affecting your data.

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Third-Party Links

Our website may link to other sites (client websites, social media, resources). We're not responsible for the privacy practices of these sites. Please review their privacy policies separately.

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Children's Privacy

Our services aren't directed at children under 16. We don't knowingly collect information from children. If you believe we've collected information from a child, please contact us immediately.

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Changes to This Policy

We may update this privacy policy from time to time. When we do, we'll update the "Last Updated" date at the top. Significant changes will be communicated directly to active clients.

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Questions or Concerns

We're here to help. If you have questions about this privacy policy or how we handle your information, reach out to us:

Email: CreativeMuseHR@gmail.com
Website: creativemuse.hr

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Supervisory Authority

As a business operating in Croatia (EU), we're subject to GDPR. If you have concerns about how we handle your data, you have the right to lodge a complaint with the Croatian Data Protection Authority (AZOP):

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Agencija za zaštitu osobnih podataka (AZOP)
Website: azop.hr
Address: Selska cesta 136, 10000 Zagreb, Croatia

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Let's Create Magic Together

At Creative Muse, we believe in building relationships based on trust and authenticity. This privacy policy reflects our commitment to respecting your information and treating it with the care it deserves. Thank you for trusting us with your business and your data.